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Xi'an Little Ant i-cafe Chain IT admin praise for CSM Easy Management
Founded in 2001, Little Ant has grown from a single icafe to a chain of more than one hundred stores with more than forty-thousand PCs, firmly establishing itself as a business and technical leader in the PRC icafe market. Little Ant continues to aggressively develop its icafe offerings with the help of Intel products, and has been recognized by the government for its achievements.
“We have about 500 PCs in our icafe, and most customers come to participate in online gaming. Before Intel® CSMS, our customers expressed frustration when downloading game update installation files from our servers, because the process was very time-consuming and connectin errors on our busy network would force them to restart the download process. After installing Intel® CSMS however, our on-demand content updates have improved the speed and reliability of these downloads significantly, and we have noticed an increase in customers ever since. In addition to the enhanced network performance, our customers also appreciate the ability to get real-time assistance from the icafe staff through the Server Call function. The IT administrators in our icafe appreciate the simple installation and setup process, and feel that the software is easy to use for both them and the customers.
Our icafe has had more customers, we’ve had fewer user complaints, and our administrators’ technical workload has been decreased. Everyone has benefited from Intel® CSMS."
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